Behind the blog: Web 2.0 record-keeping and blog comments
We always intended this blog to have a dual purpose. First and foremost, it’s an online engagement tool used to keep in touch with people interested in the redevelopment of the Web Publishing Guide. But, importantly, the blog is also meant to provide lessons and examples about blogging for Australian Government agencies interested in setting up their own blog.
With this second purpose in mind, in this post I’ll look at record-keeping issues involved in managing comments submitted to our blog. Record-keeping may not be the most exciting topic, but it plays a crucial part in making sure that government agencies are accountable to the Australian people. Records provide evidence of agency activity and help create transparency as agencies go about serving the public.
However, as recent US Government policy acknowledged (PDF), and as the Government 2.0 Taskforce said in their final report, there are some issues that agencies need to consider when capturing records generated from third-party Web 2.0 sites and services.
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Behind the blog: what’s in a name?
In 2008, the Department of Broadband, Communications and the Digital Economy (DBCDE) hosted a two week trial blog seeking consultation on “thoughts and ideas about the digital economy”. Over the two weeks ten posts were made, either by a ‘blog team’ or the Minister. The blog attracted over 1500 comments, with a number raising the issue that blogs were supposed to be conversations with individuals and not with a ‘blog team’. Which brings us to an interesting issue. Who should author a blog post? A team? A person? If it is the latter, should they identify themselves fully?
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