Science or Fiction: ICT in the future of government service delivery
Last week, I spoke to the FutureGov conference in Canberra about government service delivery, in particular, the role in that delivery of ICT. Rightly, much is made of the advantages ICT can bring to this and other aspects of modern government. However, as Dr Francis Collins of the Human Genome project observed, we tend to overestimate the short term impact of technology and underestimate the long term impact. Some things about the future are quite sure (and, foolishly as it turns out, at this stage I made a prediction about the Rugby World Cup). Others are not. My presentation touched on several of these: mobility, simplicity, security, privacy, social media, ubiquity and accessibility. Read more
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Reducing public security risks during online transactions with government agencies
We all recognise that online services offer a convenient, efficient and accessible means to access government services. Unfortunately, as the demand for online government services continues to grow, so too does the scale, sophistication and perpetration of cyber crime. Read more
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Authentication services: enabling secure online access
I’m writing this blog post for members of the Australian Public Service, particularly those responsible for authentication services in their agencies. I want to make sure you are aware of the Government’s policy that authentication services are to be provided by a nominated set of lead agencies. Read more
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